Most likely you are using the wrong email address or Facebook account to login so make sure you are using the same one you registered the first time you sent your request from our site.

Check the first email we sent to you with the subject line “Arigato for booking a Nagomi Visit near” for reference.

Also our login is case sensitive so check to see if you used capital letters in your original login.

If you are still having problems contact the Nagomi Visit Team.